Jonas Kairys, Rimantas Stukas, Algirdas Juozulynas, Renata Šturienė, Miglė Lamanauskaitė


The study was conducted during the 2014.05 – 2014.06 period.It was questioned respondents 18 years of age. Initially, 450questionnaires were distributed to the registries of the 442 questionnairesreturned (98.2 percent reversibility.). The questionnairewas administered to every tenth referring a patient for the firsttime. More respondents (60.7 percent), with higher / incompletehigher education than respondents (4.4 percent), with incompletesecondary education 21 – 40 years than 41-60 years the respondentsindicated that they were satisfied with the clinic working hours. Thesurveyed patients opinion, clinic reception, to register with a doctorwasted 5 to 10 minutes. Many study participants 21 – 40 years. (47.1percent) and 41 – 60 years. (34.8 percent) reported that with yourfamily doctor‘s visit had to wait for about 1 – 5 days. The majorityof respondents (66.7 percent) indicated that they adopt a familydoctor within 1 – 5 days were respondents with higher / incompletehigher education, at least as contention was the respondents (5.7percent) with incomplete secondary education. Upon analysis ofthe data showed that 40.6 percent 21 – 40 years respondents tothe doctor‘s office was called at the scheduled time while 45.2percent. 41 – 60 years age of the respondents said that they hadto wait longer than 30 minutes. More respondents (53.7 percent),with higher / incomplete higher education than respondents (3.3percent) with incomplete secondary education, said the surgery isthat they are reminded of preventive programs.

Keyword(s): patient satisfaction, primary health care, health care, health care quality
DOI: 10.5200/sm-hs.2014.118
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